This Privacy Policy explains how we process personal data when you use our website, contact us, submit a custom-order request or place an order.
We may process your contact details, delivery and billing information, order history, correspondence, technical/security data and payment-status information. We process data when necessary to take steps at your request or perform a contract, comply with legal obligations, protect our legitimate interests such as security and fraud prevention, or where you have given consent for an optional purpose.
We share personal data only where necessary with service providers involved in hosting, payment processing, delivery, accounting, IT support and other processors required to provide the service. Payment-card details are handled by the selected payment provider and are not stored by us unless explicitly stated otherwise.
We keep personal data only for as long as necessary for the stated purpose and for periods required by accounting, tax, consumer-protection or other applicable law. Security logs may be retained for a proportionate period to protect the website and investigate incidents.
You may have rights to access, correct, erase or restrict your personal data, receive portable data, object to certain processing and withdraw consent at any time where processing is based on consent. You also have the right to lodge a complaint with the competent data-protection authority.
If data is transferred outside the European Economic Area, we use an applicable legal transfer mechanism and safeguards required by data-protection law. Contact us using the email shown on this page if you have a privacy request.